Frequently Asked Questions (FAQ)

We accept major credit and debit cards such as Visa, Mastercard and American Express, processed securely through international payment gateways. Depending on your country, additional options such as PayPal, Apple Pay or Google Pay may also be available at checkout.

Yes, shopping on Trustique Store is completely safe. Our website is protected by SSL (Secure Socket Layer) encryption, ensuring that all data exchanged is encrypted and secure.

Payments are processed exclusively through trusted, PCI-DSS compliant international payment gateways — the same security standards used by major global brands.

We do not store, access or share your credit card information at any stage of the purchase process. All payment data is handled directly by the payment provider to guarantee maximum security and privacy.

Yes. We offer a 14-day money-back guarantee in accordance with international and EU consumer protection standards. If you are not satisfied with your purchase, you may request a return within 14 calendar days from the delivery date, provided that the item is unused, undamaged and returned in its original packaging. Please refer to our Return & Refund Policy for full details.

Our customer support team is always available to assist you.

📧 Email: contact@trustiquestore.com

🕒 Business hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

We typically respond within 48 business hours.

Only one discount code can be used per order. However, if a product is already discounted as part of a promotion, the promotional price may be combined with a discount code when allowed by the campaign conditions.

We may offer free or reduced shipping depending on the destination, order value or promotional campaigns. Please check our Shipping Policy or the information displayed at checkout for the most accurate details.

Order modifications can only be requested shortly after purchase and before the order is processed or shipped. Once the order has been dispatched, changes are no longer possible. Please contact us as soon as possible at contact@trustiquestore.com.

Please email us with the subject line "Modify Order Details", including your order number and correct email address. We will update your information so you continue receiving all order and tracking communications.

Shipping address changes are only possible before the order has been processed or shipped. If you need to update your address, contact us immediately with the subject "Change Shipping Address". Once dispatched, we are generally unable to redirect the shipment.

After payment confirmation, orders are processed within 3 to 7 business days. Processing times may be slightly longer during peak periods or promotional campaigns.

Once your order is shipped, you will receive a tracking number by email. Tracking information may take 3–5 business days to become active, depending on the carrier.

Yes. All orders include tracking, and shipments are handled by trusted logistics partners. This ensures transparency and security throughout the delivery process.

Delivery times depend on the destination country. Estimated delivery is between 5 and 20 business days after dispatch. Delays may occur due to customs inspections, holidays or local carrier issues.

Orders are shipped from international warehouses located in Europe, the United States and Asia, depending on product availability and destination.

If delivery attempts are unsuccessful or home delivery is unavailable, the parcel may be held at a local postal office for a limited time. Customers are responsible for collecting the package before it is returned to the sender.

If tracking shows no movement for an extended period or the carrier confirms a loss, please contact us at contact@trustiquestore.com. Once confirmed, we will provide an appropriate solution such as a replacement or refund.

Returns are accepted within 14 calendar days from delivery, in compliance with EU consumer protection laws. Items must be unused, undamaged and returned in their original packaging.

Email contact@trustiquestore.com with your order number and reason for return. We will provide return instructions and the correct return address.

Return shipping costs are generally the customer’s responsibility. If the item is defective or incorrect, return shipping may be reimbursed according to our policy.

Approved refunds are processed within 7 business days after inspection and returned to the original payment method. Additional processing time may be required by your bank or card issuer.

Please contact us within 48 hours of delivery and include photos or videos of the issue. We will offer a suitable solution such as replacement, store credit or full refund.

Our dedicated customer support team is happy to assist you. Contact us anytime at contact@trustiquestore.com.